Privacy Policy
Privacy at UrbanLooks
We understand that you place your trust in us, and we see it as our responsibility to protect your privacy. On this page, we explain what data we collect when you use our website, why we collect it, and how it improves your experience. This way, you’ll understand exactly how we work.
This privacy policy applies to the services of VibeDistrict. Please note that VibeDistrict is not responsible for the privacy policies of other websites or sources. By using this website, you indicate that you accept this privacy policy.
VibeDistrict respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Use of Our Services
When you sign up for one of our services, we may ask you to provide personal information. This information is used solely to perform the requested service. The data is stored on secure servers operated by VibeDistrict or a trusted third party. We do not combine this data with any other personal information in our possession.
Communication
When you send us an email or other messages, we may store those communications. Sometimes we will ask you for personal details relevant to the situation so we can process your questions and respond appropriately. This data is stored on secure servers operated by VibeDistrict or by a trusted third party. We do not combine this information with other data.
Cookies
We collect data for analytical purposes to gain a better understanding of our customers and improve our services accordingly.
This website uses “cookies” (small text files placed on your computer) to help analyse how visitors use the site. The information generated by these cookies may be transferred to our secure servers or those of a third party. We use this information to track website activity, prepare reports, and improve our online services.
If you do not wish to allow cookies, you can set your browser to refuse them. Please note that this may affect the functionality and user experience of our website.
Purposes
We collect and use information only for the purposes described in this privacy policy unless we have obtained your prior consent for other uses.
Third Parties
Information is not shared with third parties, except for certain web applications used for our online store, such as review systems or shipping partners. These third parties only use the data for their specific function and will not share it further.
In some cases, information may be shared internally. Our employees are required to respect the confidentiality of your data.
Retention Period
We will not retain your personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.
Security
We take the protection of your data seriously and implement appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, or other unwanted actions involving your personal data.
Changes
This privacy statement is tailored to the use of and features on this website. Adjustments or changes to the site may lead to changes in this statement. We therefore recommend checking this page regularly.
Your Rights
We offer all visitors the opportunity to view, edit, or delete any personal information currently provided to us.
Unsubscribe from newsletters: Each email contains a link that allows you to update your details or unsubscribe.
Modify or delete your data: If you wish to change or remove your information, please contact us. See our contact details below.
Disable cookies: Most browsers are set to accept cookies by default, but you can change your settings to refuse all cookies or notify you when one is sent. Please note that some features of our website may not function properly without cookies.
Questions and Feedback
We regularly review our compliance with this privacy policy. If you have any questions or concerns, please contact us at:
Support@vibedistrict.uk
Frequently Asked Questions
When will my order be delivered?
We ship your order within 1–2 business days. Delivery usually takes 2–4 business days. With Express Delivery, your order arrives within 1–2 business days.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number by email so you can follow your package.
What are the delivery costs?
Standard delivery is completely free. Express Delivery is available during checkout for an additional fee.
Can I return my order?
Yes, you can return your order within 14 days of receipt, provided it’s unused and in its original packaging. Please contact our customer service for instructions.
Is my order insured during transport?
Yes, all our shipments are insured during transit. If something goes wrong, please contact us immediately.
Where are your products made?
We work directly with certified manufacturers and suppliers to ensure high quality at a competitive price.
How can I contact you?
You can reach us through the contact form on our website or by emailing Support@vibedistrict.uk