Refund & Return Policy

We want you to be completely satisfied with your purchase from VibeDistrict.

Simply email us at Support@vibedistrict.uk with the reason for your return or exchange — we’ll be happy to assist you within 24 hours.

Frequently Asked Questions

I want to return my order — how do I do this?

Please contact us first at Support@vibedistrict.uk
Include your full name, order number (e.g. #0000), and the reason for your return.
We will provide you with the return address and confirm your return request.
After that, you can ship your order back to us using any courier of your choice.

What are the costs for returning my order?

Return shipping costs are at your own expense.
The exact cost depends on the courier you choose.
Please check the courier’s website for current shipping rates.

Within what time frame can I return my order?

You have 14 days to return your order.
The return period begins on the day you receive your package.

What are the conditions for returning my order?

You may return your order only if:

The return period has not expired.
The product is in its original packaging with all labels still attached.
The product has not been used or worn.

How will I receive my refund?

Once your return has been received and inspected, we’ll send you a confirmation email.
Your refund will be processed within 5–10 business days to the same payment method you used for the original purchase.

Exchanges

If you’d like to exchange an item (for example, for a different size or colour), please include this in your email.
We’ll check availability and confirm the exchange details with you.

Damaged or faulty items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
We’ll arrange a replacement or full refund as quickly as possible.

Contact

If you have any questions regarding returns or refunds, please contact our support team at:
📧 Support@vibedistrict.uk